We offer a 90-Day return period on the initial order and 30-Day return period on subsequent orders.
Returns, Refunds, and Exchanges:
The Company will refund the purchase price of product or exchange it pursuant to the following:
Any order refund for an Independent Representative (IR) (and/or his or her Preferred Customer (PC) who ordered directly from the Company) is subject to a 10% restock fee on the products returned. Shipping costs for returned products is at the IR/PC's own expense, and must be received unopened, sealed, and in a non-damaged condition.
Valentus Inc. refunds on the "Enrollment Order" are applicable within ninety (90) days of that purchase date, only. Products that are opened, or packaging that is not intact (damaged or otherwise) will not qualify for refund. If the "Enrollment Order" is returned after the ninety (90) day period, no refund or exchange applies.
Product(s) returned which are not covered by our Return, Refund, Exchange Policy will not be reshipped to the IR/PC.
Subsequent order(s) placed (following the "Enrollment Order") may carry a rolling thirty (30) day refund, from purchase date, minus restock fee, of the product purchase price for any returned box(es) in an unopened, sealed and re-saleable condition.
Exchanges may be subject to a 10% restock fee on the products being exchanged. Reshipping fees will apply and will appear on your Back Office Order History, or in your Credit Wallet as "Miscellaneous Fee".
Please provide a list of unopened boxes that you are returning with your Valentus account ID, the order number and return package tracking number to firstname.lastname@example.org. If you do not provide adequate account information, this may delay the return process.
Hamburg Return Address:
Fulfillment MailMarketing GmbH
25335 Elmshorn / Germany
UK Return Address:
Valentus C/O Access Fulfilment
Unit1a/1b Learoyd Rd
Mountfield Rd Ind Est
New Romney, Kent, TN28 8XU
Netherlands Return Address:
4206 CL Gorinchem
US Return Address:
3900 W. 53rd Street
Sioux Falls, SD 57106